I have always been passionate about making sure my clients receive the very best levels of service and care, and one of the real privileges of my position is being able to share in their success stories. A number of clients are happy to share their experiences, albeit many wish for their identities to remain private, which of course we respect. Please click on the extract to read their comments below in full. Some of the comments have been reproduced here, with their authors’ permission, from our Google reviews page.
I always feel extremely happy with my treatment after visiting Dr Sarah Norman…I prefer a more natural look so have previously felt nervous but Sarah always delivers perfect results for me..she is highly professional constantly taking photos of before & after on each visit & explaining fully any treatment..I highly recommend Bright New Me.
Loving my skin now I’m in my 50’s – and that is all down to Sarah’s excellent knowledge & advice.
After so many years of acne I thought I had to live with breakouts, but that is no longer the case.
Sarah’s knowledge is complemented by her lovely, caring manner. THANK YOU!
I was immediately put at ease during my first consultation with Dr Sarah Norman – Sarah was lovely, very professional, caring & thorough. After the consultation Sarah recommended suitable skin products designed for my skin type. I have been delighted with the results.
I would highly recommend Sarah to anyone considering advice on prescription skincare.
Had a great experience at BrightNewMe for some treatment and would highly recommend Dr Sarah Norman. She gave me a thorough consultation and was able to perform treatment on the same day. Treatment was 100% successful without having to return for a second appointment. She gave me some excellent advice on skincare and recommended a great product range that has worked really well.
I used to go to a national chain of clinics, but when I discovered that there was a local doctor providing the same treatments, I thought it was definitely worth a try, and I am so pleased that I did.
Sarah is a consummate professional, taking plenty of time to get to know me and what I wanted. I never once felt rushed, which was a refreshing change, and the results were fantastic. One other thing to mention was the lack of pain I experienced from Sarah’s injections, which was in marked contrast with my experiences elsewhere. Thank you Sarah, you’re the best!
endorse.I have been unhappy with my skin since my teenage years: like a shadow, the feeling of insecurity and inadequacy followed me as I grew up. For over a decade, I have searched for a practitioner who could help me: trying IPL, lasers, veinwave (through other doctors) as well as expensive creams. This damaged my pocket, but worse were the experiences where I was left badly marked and I felt very low, thinking that no one could help me.I was recommended Dr Sarah Norman and I am so glad I was. Initially, I was wary due to my previous bad experiences, but I was quickly put at ease. Three treatments later and I feel better than I ever have about my skin. It’s a working progress and more treatments are needed; however, for the first time in my adult life I can see the light at the end of the tunnel and feel positive that we will achieve clear skin (which is something I never thought I’d say).Not only is Sarah a great Doctor, but she is on hand when I need her – happy to talk and answer questions both before and after treatment, as well as being empathetic and understanding. I would recommend anyone with skin concerns to go and visit her.
As Sarah always says she wants you to look natural and with her expertise that is how you look.
The sentence I get from people I meet is “I can’t believe you have grown up kids! It must be in the genes.” The nicest thing of all is when my Dad was poorly, he was so proud of how I looked and that was thanks to Sarah and her expertise. When you are feeling down and look in the mirror and skin looks this good. All I can say is visit Sarah.
As they say in the name, my skin and face makes me feel a “Bright New Me”.
I am in my late forties and have visited Sarah 3 times now during the last year. I wanted to look younger and feel more confident about myself. I completely trust Sarah’s judgement and recommendations: I know the end result will be natural and not obvious – which was exactly what I wanted. At each visit, I am reassessed and I am never rushed – it is not simply a repeat treatment.
Since I began treatments, I have lost count of the number of friends who have said that I ‘look so well’ and yet no-one has ever thought it other than natural. I know Sarah attends conferences and symposia to ensure she stays up to date and can offer her patients the best solutions. I feel so much more self-confident now and I am very grateful to Sarah for being such a calm, reassuring, responsible, considered and safe practitioner. I am delighted with what Sarah has done for me, thank you so much!
I just want to let you know about two lovely and positive occurrences for me within only 7 days of my latest treatment.
On Friday I was unexpectedly approached by a girl with whom I worked almost a decade ago but I didn’t immediately recall who she was. She could not get over how I had ‘not changed at all’ in the intervening years and then said she had recognised me immediately. She asked me several times over how I was holding back the years and looking so well.
Today I bumped into a friend I had last seen in the early Spring. She stood back and stared at me very long and hard. She then said ‘you always look great, but what make-up are you using these days, your face looks absolutely flawless’.
I am not vain; I simply want to look as good as possible as the years elapse. I just want to say an enormous thank you for the subtle improvements you are helping me to achieve.
From the first introduction I found Sarah to be very professional, empathetic and informative. She listened carefully as I described my complaints about my skin, and also discussed with me in detail a previous problem I had experienced with an allergic reaction to an over the counter anti-aging product. I felt very reassured and safe in her hands, and also liked the fact that after the consultation, she advised me to read the leaflets, do further research and then take may time to decide if I wanted to go ahead.
I have recently completed the treatment and couldn’t be more pleased with the results! I have received lots of compliments about my complexion from friends and work colleagues and after buying a dress from a local boutique shop, was asked if I would consider doing some modeling for them!!!
I would definitely recommend the Obagi system, Sarah and her very helpful receptionist Helen, and am very pleased with the ‘bright new me’!!
Thank you Bright New Me! I will be back.
My initial visit in which you spent over an hour discussing my every question left me without any doubt that not only were you fully qualified, meticulous, professional but that you perfectly understood my main concern which (like many peoples conception of Botox) was that I did not want a ‘frozen, startled look’ but more a smoother more youthful appearance!
To say that I am more confident, happy and not forgetting more youthful looking is an understatement! Recently, whilst on holiday I was asked if I drink ‘youth juice’ whilst others admired my ‘flawless skin’. I think its very important to also say that my very dearest friend (whom I have known for over 30 years) hasn’t even commented only to say ‘how good I look’ which leads me back to your philosophy ‘looking better, rather than different’.
The only regret I have is not meeting you sooner and having the courage to do something about my frown lines which were really beginning to get me down. I remember the dreaded feeling of ‘photo time’ and wishing I could erase those lines. Now, when I have my photo taken all I can see is flawless skin and happiness.
Thank you for making such a difference Sarah, I’m brimming with confidence and LOVE when people give me that “second look”!!
That’s my 22 year old daughter commenting on the incredible transformation of my skin in 3 months. ‘Your Mum looks so young, you must have good genes’ have been the comments to my delighted daughter from her envious friends. They all want to know when they can begin the Obagi system!!
For many years I’d been trying to decide how to reduce fine lines and improve my skin. My skin looked dry, dull, sagging and aged and I didn’t know what to do.
I met both Sarah and her husband at a party, I couldn’t get over how wonderful, radiant and youthful they both looked. Whatever they were doing, I knew immediately I needed some of it !
My journey began with a long consultation and discussion about what I hoped to achieve. I wanted noticeable results and to look a healthier, more youthful, less stressed version of myself.
I wanted to kick start the process, so began with an Obagi Peel which I was delighted with. There was minimal discomfort and I went straight back to work. After a week I began the Obagi system for dry skin. My skin was very dry before the process began, so had concerns the system may not suit me, as there were no heavy, thick moisturisers involved. Sarah reassured me that system would speed up the natural skin turnover.
My progress through the phases of skin improvement were absolutely text book, which was reassuring. I thought I’d need to go through a much more invasive procedure to achieve these results. Expensive creams and salon treatments are a thing of the past. I only use Obagi products and no moisturiser at all, which I can hardly believe. In the long term it’s such a cost effective and simple regime to follow.
Friends, work colleagues and my male hair dresser (20years my junior) frequently comment on how marvellous my skin looks for someone in their 50’s. I couldn’t be more thrilled with the results. I rarely wear makeup both pre and post treatment, so it’s my own skin on show they’re commenting on.
The finishing touch has been the fine line treatment, botox, which no one knows I’ve had!!
My skin looks fantastic – glowing, plump, firm and toned, even colour and very healthy.
I feel so happy and confident with the results. I look just like me only a more youthful version – It makes me feel great.
I first tried the Obagi peel and having been amazed with the results, I now use the full range of Obagi products. For the first time in my life I leave the house without any foundation, concealers or powders because my real skin is far better than anything make up could achieve.
The difference with Sarah is that you do not feel that she is trying to sell you the most expensive options for her own benefit. She is totally client focused and explains the products and services she offers in a way that exudes confidence in what she is doing. She is not reading from a packet or web site – she has the medical expertise to actually understand and explain what works and why.
I would recommend BNM without any hesitation at all and regularly do to my friends who ask me what it is I am using.
I had an initial consultation and found Sarah to be very informative on all aspects of skin care, and she discussed everything in detail and I felt very confident in her and had 3 areas of Botox during my appointment. I was also interested in some Juvederm filler around my nose and mouth area and again Sarah gave me all the information I needed to make the decision as to whether to go ahead.
I returned a few days later and had the filler and have to say that I am absolutely delighted with all the results! I have a lovely smooth look around my eyes and forehead and the filler has worked wonders for my Marionette lines (deep lines from nose to mouth) and creases just below my mouth.
I love the fact that people keep telling me how well I look!
I returned to see Sarah 2 weeks after treatment for a check up and when she showed me the before and after photos I was amazed at the difference, the camera certainly doesn’t lie!!
I would have no hesitation in recommending Sarah to my friends and found her to be a very professional and lovely person whom I felt confident having my treatment with, her prices are also very competitive and affordable.
I had my treatment as I have a few big events coming up and want to look and feel confident and from the results and comments I have already received it has been worth every penny!
Thank you Sarah – I will be back!
Coming to see Sarah as a qualified and recognised Doctor immediately gave me a sense of reassurance. I wasn’t leaving having botox in the hands of my hairdresser. What everyone needs to know about Sarah is that she is absolutely meticulous in her handling of the whole process from ensuring that the treatment is, infact, right for you through to actually carrying it out. I’ve heard of friends having Botox and being in and out within 20 minutes! I was with Sarah for an hour and she only allowed me to leave when she felt assured that I was happy and comfortable with my treatment. The results have been amazing and more so because they haven’t made a 44 year old woman try and look 22. Sarah has ensured that I look refreshed and healthy and glowing and I absolutely LOVE how that makes me feel.
I can’t recommend Sarah enough for her professionalism, skill in her art and in her gentle and reassuring manner.
I was with Sarah for an hour, and she was great. She took time to find out what I’d tried already, what my present products were, and to discuss her recommendations. She even pre-empted my own thoughts around the products I already had and we talked about other ways to use them to avoid wastage. After thinking it over, I booked in for treatment, and came back for a face peel (to get me started) and then a course of skincare from the prescription-only range Sarah recommended. The effect of the treatment (over a relatively short period of time) has been truly amazing, and I can’t begin to explain the difference my new look has made to me. The ‘Tips’ sheet Sarah prepared for me was great, along with the advice she gives me by telephone or at my follow-up appointments. I now have a consolidated regime, which is easy to manage, and keeps my skin looking great. If anyone wishes to talk to me about my experience feel free to pass on my details. [Incidentally, this is from Lisa, who kindly agreed to feature as a case study on our Prescription Skincare page]
The last doctor I saw treated my forehead, eyes and frown but after two weeks I still had a lot of movement in my frown muscle. He agreed to give me a “top up” which made no difference at all. The second time I saw him he tried a different brand but nothing seemed to make a difference. He eventually told me I must be immune. I didn’t think this was the case as it seemed to work in other areas so I contacted Sarah to see if she could help me.
She explained that there are other reasons the treatment may not have worked and we had a detailed discussion on the phone. When I went for my consultation she took plenty of time to ask me questions and find out what look I wanted to achieve. She took some photographs which she also sent to me by email after the appointment. As I prefer the natural look, Dr Norman explained that she would achieve this by starting off with a modest dose which meant that I had to return for a “top up” after 2 weeks. Personally I would prefer this than too much in the first time. After a week my frown line had completely gone but I felt that I needed a top up on my forehead which she agreed to at no extra cost.
I have never been so happy with the results and would have no hesitation recommending her.
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