I have always been passionate about making sure my clients receive the very best levels of service and care, and one of the real privileges of my position is being able to share in their success stories. A number of clients are happy to share their experiences, albeit many wish for their identities to remain private, which of course we respect. Please click on the extract to read their comments below in full. Some of the comments have been reproduced here, with their authors’ permission, from our Google reviews page.

“Her truly expert knowledge” – Karen Galkoff, Hale, June 2017

As a migraine sufferer I have tried all sorts of medication to no avail but whilst in the USA discovered the use of Botox for migraines. After a lengthy and very informative consultation with Sarah I felt immediately at ease with her truly expert knowledge. Having had the injections twice over a 6 month period, I can honestly say my migraines have improved beyond words and as a bonus I bought the most amazing facial products from her which has transformed my skin.

“Sarah made me feel so at ease” – Financial Planner, Altrincham, April 2017

Sarah made me feel so at ease with her confident professional approach. Unlike many others she is highly qualified and ensures that any facial aesthetics are not ‘overdone’ & that you remain looking ‘normal’ or bright as she would say. I would have no hesitation in recommending Sarah’s services.

“The veins treated have disappeared” – Karen Dean, Timperley, Mar 2017

I have been visiting the clinic for about a year now as I suffer with rosacea . When I first met Sarah I liked her immediately – she listened to what I had to say and how the redness of my face makes me feel . I have been using the skin care range ZO. These products have helped improve my skin immensely – it looks and feels fresher but I could still see the thread veins which add to the redness. I had read all about the facial vein treatment thermo-coagulation so I asked Sarah about it and she explained the process to me . Last week, after giving it months of thought, I went ahead and had a short treatment. That evening I could see an immediate improvement (obviously my skin was a little red after treatment but Sarah gave me a soothing cream which helped) . Now three days on the redness has calmed down and I can see clear patches of normal skin where the veins she treated have disappeared. I am so pleased I have already booked another session.

“I am delighted with the results” – Project Manager, Bowdon, Jan 2017

This a fantastic practice. Dr Sarah made me feel comfortable about discussing my concerns straight away. Her approach includes nourishing the skin using recommended products alongside a bespoke skin care regime. I am delighted with the results she has managed to achieve for me and grateful for her ongoing advice.

“The natural look I was looking for” – Kate, Project Mgr, Altrincham, Dec 2016

I first met Sarah when I attended a consultation for Botox. After having Botox previously at a number of different clinics and being unhappy with the outcome, I was amazed at the difference in both the consultation and results. Sarah spent time talking to me about the options available and the look I required. She was diligent and meticulous in both her preparation and application and this resulted in the natural look I was hoping for. I have been 3 times now and each time I have had a full consultation to discuss my requirements or any concerns. During each appointment, Sarah was very reassuring and put me completely at ease. Sarah has also provided some excellent advice on skincare and whilst she sells a range of skincare, she does not put on any pressure to purchase. I would not hesitate to recommend Sarah to any of my friends.

“Sarah made me feel very relaxed” – Debbie, North Wales, Dec 2016

I contacted Dr Sarah Norman to see if she could help with a persistent twitch under my right eye. My doctor was no help and after almost a year it was making me feel quite low. Sarah made me feel very relaxed and went over my medical history thoroughly. The botox treatment was painless and successful. I have since been back for a twitch under my left eye and once again it worked a treat. It is reassuring to know I can return if the need arises. I highly recommend Sarah whatever your problem might be.

“Sarah always delivers perfect results for me” – Clare Long, Nov 2016

I always feel extremely happy with my treatment after visiting Dr Sarah Norman…I prefer a more natural look so have previously felt nervous but Sarah always delivers perfect results for me..she is highly professional constantly taking photos of before & after on each visit & explaining fully any treatment..I highly recommend Bright New Me.

“Loving my skin now I’m in my 50’s” – Fiona Wardle, Oct 2016

Loving my skin now I’m in my 50’s – and that is all down to Sarah’s excellent knowledge & advice.
After so many years of acne I thought I had to live with breakouts, but that is no longer the case.
Sarah’s knowledge is complemented by her lovely, caring manner. THANK YOU!

“I have been delighted with the results” – Secretary, Mobberley, Sept 2016

I was immediately put at ease during my first consultation with Dr Sarah Norman – Sarah was lovely, very professional, caring & thorough. After the consultation Sarah recommended suitable skin products designed for my skin type. I have been delighted with the results.

I would highly recommend Sarah to anyone considering advice on prescription skincare.

“Excellent advice on skincare” – Katie B, Altrincham, Aug 2016

Had a great experience at BrightNewMe for some treatment and would highly recommend Dr Sarah Norman. She gave me a thorough consultation and was able to perform treatment on the same day. Treatment was 100% successful without having to return for a second appointment. She gave me some excellent advice on skincare and recommended a great product range that has worked really well.

“She is a consummate professional” – Social Media Consultant, Bowdon, July 2016

I used to go to a national chain of clinics, but when I discovered that there was a local doctor providing the same treatments, I thought it was definitely worth a try, and I am so pleased that I did.

Sarah is a consummate professional, taking plenty of time to get to know me and what I wanted. I never once felt rushed, which was a refreshing change, and the results were fantastic. One other thing to mention was the lack of pain I experienced from Sarah’s injections, which was in marked contrast with my experiences elsewhere. Thank you Sarah, you’re the best!

“I feel better than ever about my skin” – Business Mgr, Warwickshire, Apr 2016

I have visited many skin specialists but never one like Dr Sarah Norman, who I wholeheartedly
endorse.I have been unhappy with my skin since my teenage years: like a shadow, the feeling of insecurity and inadequacy followed me as I grew up. For over a decade, I have searched for a practitioner who could help me: trying IPL, lasers, veinwave (through other doctors) as well as expensive creams. This damaged my pocket, but worse were the experiences where I was left badly marked and I felt very low, thinking that no one could help me.I was recommended Dr Sarah Norman and I am so glad I was. Initially, I was wary due to my previous bad experiences, but I was quickly put at ease. Three treatments later and I feel better than I ever have about my skin. It’s a working progress and more treatments are needed; however, for the first time in my adult life I can see the light at the end of the tunnel and feel positive that we will achieve clear skin (which is something I never thought I’d say).Not only is Sarah a great Doctor, but she is on hand when I need her – happy to talk and answer questions both before and after treatment, as well as being empathetic and understanding. I would recommend anyone with skin concerns to go and visit her.

“I can’t speak highly enough of her” – Janine Kay, Timperley, Mar 2016

I first saw Sarah in October, for filler treatment to my upper lip. I’d had treatment elsewhere before, but was not overly happy with the result. To say I’m pleased with my treatment from Sarah would be a huge understatement – I’m absolutely thrilled. I can really tell the difference, but at the same time I know I don’t look odd, or unnatural, which is something Sarah is always keen on. She has a really calming, professional manner which really put me at ease before, during and after my treatment, and this was very important to me. I can’t speak highly enough of her.

“That was thanks to Sarah and her expertise” – Michele, aged 55, Cheshire, Dec 2015

As Sarah always says she wants you to look natural and with her expertise that is how you look.

The sentence I get from people I meet is “I can’t believe you have grown up kids! It must be in the genes.” The nicest thing of all is when my Dad was poorly, he was so proud of how I looked and that was thanks to Sarah and her expertise. When you are feeling down and look in the mirror and skin looks this good. All I can say is visit Sarah.

As they say in the name, my skin and face makes me feel a “Bright New Me”.

“Sarah is a reassuring and safe practitioner” – Business owner, Hale, Dec 2015

I am in my late forties and have visited Sarah 3 times now during the last year. I wanted to look younger and feel more confident about myself. I completely trust Sarah’s judgement and recommendations: I know the end result will be natural and not obvious – which was exactly what I wanted. At each visit, I am reassessed and I am never rushed – it is not simply a repeat treatment.

Since I began treatments, I have lost count of the number of friends who have said that I ‘look so well’ and yet no-one has ever thought it other than natural. I know Sarah attends conferences and symposia to ensure she stays up to date and can offer her patients the best solutions. I feel so much more self-confident now and I am very grateful to Sarah for being such a calm, reassuring, responsible, considered and safe practitioner. I am delighted with what Sarah has done for me, thank you so much!

“I’m a happier, younger looking me” – Retired, Sale, Nov 2015

Fast approaching 70, I wondered if I could do anything about my increasingly tired and lined looks – or was I too old to even give it a try? The Bright New Me adverts sounded just what I needed – a natural and subtle improvement. I nervously made an appointment, but Sarah’s reassuring and unhurried calm, along with her superb up to date medical knowledge left me quite sure her treatment was for me. Only 2 treatments later,her subtle use of fillers has given me not just a facial lift, but lifted my spirits too! Yes I’m still me, someone’s granny, but a happier, younger looking version, Thank you Sarah.

“A friend asked me how I was holding back the years” – Copy editor, Altrincham, Nov 2015

Dear Sarah
I just want to let you know about two lovely and positive occurrences for me within only 7 days of my latest treatment.
On Friday I was unexpectedly approached by a girl with whom I worked almost a decade ago but I didn’t immediately recall who she was. She could not get over how I had ‘not changed at all’ in the intervening years and then said she had recognised me immediately. She asked me several times over how I was holding back the years and looking so well.
Today I bumped into a friend I had last seen in the early Spring. She stood back and stared at me very long and hard. She then said ‘you always look great, but what make-up are you using these days, your face looks absolutely flawless’.
I am not vain; I simply want to look as good as possible as the years elapse. I just want to say an enormous thank you for the subtle improvements you are helping me to achieve.

“Sarah completely transformed my skin” – Lucy Tattersall, Student, London, Oct 2015

I came to visit Sarah after developing a sudden outbreak of adult acne during my final year at university. Sarah completely transformed my skin! From the moment I walked into Bright New Me, Sarah provided me with the most professional service and tailored my treatment to suit my skin and my needs. Her knowledge was exceptional and even when my skin didn’t improve initially she continued to support me and gave me lots of advice. My treatment worked after 18 weeks and now I love my skin! Sarah helped me to regain my confidence and made my skin even better than it was before the acne! I can’t thank her enough.

“I felt very reassured and safe in her hands” – Joanne, Didsbury, Aug 2015

I first went to see Sarah with concerns about sun damage, lines and acne scars on my face. I had suffered with cystic acne from my teens until my late 30’s which left me with scars which had previously been described as ‘severe’ by Consultant Dermatologists. To add insult to injury, as I approached my mid 50’s I started to notice lots of lines and patches of pigmentation on my face, especially where the acne scars were and slightly drooping jowls!!
From the first introduction I found Sarah to be very professional, empathetic and informative. She listened carefully as I described my complaints about my skin, and also discussed with me in detail a previous problem I had experienced with an allergic reaction to an over the counter anti-aging product. I felt very reassured and safe in her hands, and also liked the fact that after the consultation, she advised me to read the leaflets, do further research and then take may time to decide if I wanted to go ahead.
I have recently completed the treatment and couldn’t be more pleased with the results! I have received lots of compliments about my complexion from friends and work colleagues and after buying a dress from a local boutique shop, was asked if I would consider doing some modeling for them!!!
I would definitely recommend the Obagi system, Sarah and her very helpful receptionist Helen, and am very pleased with the ‘bright new me’!!

“I want a natural look and that’s what Sarah gives me” – Naomi Timperley, Sale, June 2015

I have been a customer of BrightNewMe for over 2 years and couldn’t recommend Dr Sarah Norman enough! She makes me feel at ease and is very knowledgeable about what makes you look good. I want a natural look and that’s what Sarah gives me.

“Sarah’s approach is all about you being in charge” – Business Development Manager, Hale, April 2015

As a guy turning 46 I’d started to feel that I was looking tired and a bit ‘creased’ and this was really bothering me. Sarah Norman came very highly recommended and from the initial consultation I knew I was in safe hands. Just 8 weeks into a prescription treatment regime, and having undergone some anti-wrinkle procedures, I feel that I’ve wound the clock back 10 years. Sarah’s approach is all about you being in charge of what you’re doing and making sure that the changes you want to achieve are progressive and subtle. This is exactly what I wanted and I wouldn’t hesitate to recommend Bright New Me to anyone.

“I felt immediately that I was in the care of a professional” – Drug Counsellor, Hale, Jan 2015

I am a 47 year old woman who has been getting Botox for the past 5 years. I was becoming increasingly more worried about the lack of professionalism I was experiencing when receiving treatments. When I heard about Sarah and that she was a doctor I decided to try her. I have not been disappointed. I felt immediately that I was in the care of a professional that was also competitively priced unlike some doctors who provide aesthetic treatments. Sarah spent time going through all the medical side of things and advised me against certain procedures that she felt I did not yet need. The result that she has achieved with me is very natural and fresh. I have been more than happy with my treatment but even more importantly she has given me peace of mind.

“I feel more confident about myself” – Nurse Practitioner, Cheshire, Dec 2014

I have been having botox and fillers for many years and being in the medical profession myself, am only too aware of what to look out for. I left Sarah’s consulting rooms knowing I had received safe effective treatment. The results were very natural and the many positive comments I have received have made me feel more confident about myself.
Thank you Bright New Me! I will be back.

“All I can see is flawless skin and happiness” – Housewife, Sale, Oct 2014

Dear Sarah, As you are aware, before I made my first consultation, initially just to meet with you and understand fully your procedures, I did a tremendous amount of research from the Dr’s qualifications to the type of Botox used.
My initial visit in which you spent over an hour discussing my every question left me without any doubt that not only were you fully qualified, meticulous, professional but that you perfectly understood my main concern which (like many peoples conception of Botox) was that I did not want a ‘frozen, startled look’ but more a smoother more youthful appearance!
To say that I am more confident, happy and not forgetting more youthful looking is an understatement! Recently, whilst on holiday I was asked if I drink ‘youth juice’ whilst others admired my ‘flawless skin’. I think its very important to also say that my very dearest friend (whom I have known for over 30 years) hasn’t even commented only to say ‘how good I look’ which leads me back to your philosophy ‘looking better, rather than different’.
The only regret I have is not meeting you sooner and having the courage to do something about my frown lines which were really beginning to get me down. I remember the dreaded feeling of ‘photo time’ and wishing I could erase those lines. Now, when I have my photo taken all I can see is flawless skin and happiness.
Thank you for making such a difference Sarah, I’m brimming with confidence and LOVE when people give me that “second look”!!

“My wife recommended Dr Norman” – Accountant, Hale, Oct 2014

For years I’d put up with redness across my nose and cheeks, which would flare up especially when I became hot or came out of the shower. My wife sees Dr Norman for anti-wrinkle treatment, and suggested I see her about my skin. She took a detailed history, and then devised a bespoke regime for me. As a man whose skin care typically consisted of post-shave balm and nothing else, it took a week or two to adapt to a more disciplined regime, but it quickly became a habit. To say the results have been impressive would be a huge understatement, and it’s reassuring to know that I can speak to Dr Norman if any issues or concerns arise.

“Expensive creams and salon treatments are a thing of the past” – Housewife, Dunham Massey, June 2014

‘Your skin looks amazing Mum, have you had a face lift while I’ve been away’?
That’s my 22 year old daughter commenting on the incredible transformation of my skin in 3 months. ‘Your Mum looks so young, you must have good genes’ have been the comments to my delighted daughter from her envious friends. They all want to know when they can begin the Obagi system!!
For many years I’d been trying to decide how to reduce fine lines and improve my skin. My skin looked dry, dull, sagging and aged and I didn’t know what to do.
I met both Sarah and her husband at a party, I couldn’t get over how wonderful, radiant and youthful they both looked. Whatever they were doing, I knew immediately I needed some of it !
My journey began with a long consultation and discussion about what I hoped to achieve. I wanted noticeable results and to look a healthier, more youthful, less stressed version of myself.
I wanted to kick start the process, so began with an Obagi Peel which I was delighted with. There was minimal discomfort and I went straight back to work. After a week I began the Obagi system for dry skin. My skin was very dry before the process began, so had concerns the system may not suit me, as there were no heavy, thick moisturisers involved. Sarah reassured me that system would speed up the natural skin turnover.
My progress through the phases of skin improvement were absolutely text book, which was reassuring. I thought I’d need to go through a much more invasive procedure to achieve these results. Expensive creams and salon treatments are a thing of the past. I only use Obagi products and no moisturiser at all, which I can hardly believe. In the long term it’s such a cost effective and simple regime to follow.
Friends, work colleagues and my male hair dresser (20years my junior) frequently comment on how marvellous my skin looks for someone in their 50’s. I couldn’t be more thrilled with the results. I rarely wear makeup both pre and post treatment, so it’s my own skin on show they’re commenting on.
The finishing touch has been the fine line treatment, botox, which no one knows I’ve had!!
My skin looks fantastic – glowing, plump, firm and toned, even colour and very healthy.
I feel so happy and confident with the results. I look just like me only a more youthful version – It makes me feel great.

“I’m absolutely thrilled by the results!” – Private business owner, Hale, Feb 2014

I had been considering going for Botox treatment for some time, but was always concerned about it looking obvious, so when I heard of Sarah’s approach of keeping a natural look I decided to take the plunge. I am absolutely thrilled by the results, and now wish I hadn’t left it so long! Thanks Sarah

“I can now leave the house without foundation” – Barrister, Bowdon, Jan 2014

Before becoming a client of BNM, I had dedicated a lot of time and spent a lot of money on treatments and beauty products that did very little for my skin. I finally feel at the age of 37 that I have discovered the true secret of radiant and glowing skin.
I first tried the Obagi peel and having been amazed with the results, I now use the full range of Obagi products. For the first time in my life I leave the house without any foundation, concealers or powders because my real skin is far better than anything make up could achieve.
The difference with Sarah is that you do not feel that she is trying to sell you the most expensive options for her own benefit. She is totally client focused and explains the products and services she offers in a way that exudes confidence in what she is doing. She is not reading from a packet or web site – she has the medical expertise to actually understand and explain what works and why.
I would recommend BNM without any hesitation at all and regularly do to my friends who ask me what it is I am using.

“I was amazed at the difference” – Business owner, Sale, Nov 2013

I came across Bright New Me whilst researching Botox and dermal fillers, close to where I live in Sale. I was impressed with the format of the website and Sarahs approach to providing treatment, in that she aims to give you a natural looking result not the “startled rabbit” look you can get with too much Botox!
I had an initial consultation and found Sarah to be very informative on all aspects of skin care, and she discussed everything in detail and I felt very confident in her and had 3 areas of Botox during my appointment. I was also interested in some Juvederm filler around my nose and mouth area and again Sarah gave me all the information I needed to make the decision as to whether to go ahead.
I returned a few days later and had the filler and have to say that I am absolutely delighted with all the results! I have a lovely smooth look around my eyes and forehead and the filler has worked wonders for my Marionette lines (deep lines from nose to mouth) and creases just below my mouth.
I love the fact that people keep telling me how well I look!
I returned to see Sarah 2 weeks after treatment for a check up and when she showed me the before and after photos I was amazed at the difference, the camera certainly doesn’t lie!!
I would have no hesitation in recommending Sarah to my friends and found her to be a very professional and lovely person whom I felt confident having my treatment with, her prices are also very competitive and affordable.
I had my treatment as I have a few big events coming up and want to look and feel confident and from the results and comments I have already received it has been worth every penny!
Thank you Sarah – I will be back!

“I have received my first ever compliment on my skin!” – Business Dev Mgr, Altrincham, Oct 2013

My skin was looking tired and dull and I was experiencing some painful breakouts so I decided to go and see Sarah to seek advice. Sarah was absolutely delightful, I felt completely at ease as we talked through my skin problems and concerns about my skin. Sarah’s approach was not only professional but it was also warm and friendly, I felt completely reassured by her approach, the whole experience was refreshing. Sarah prescribed me the Obagi treatments to help with some bouts of adult acne and signs of ageing. The products have completely turned around my skin, it has gone from looking tired and grey to fresh and youthful. What’s more I have managed to revert back to a light foundation. The difference the products have made to my skin really is a confidence boost and for the first time ever I received a compliment on my fresh looking skin. I would definitely recommend Sarah, her advice and the products that she prescribed for me really have made a huge difference. Thank you Sarah.

“I love how she’s made me feel” – Business Owner, Sale, June 2013

Taking the decision to have anything done with the skin on my face has in the past been a hit and miss affair. It has relied on spending vast sums of money on skin creams, facials and the often dubious recommendations created by the press and TV. The whole area of non-surgical cosmetic treatments is littered with horror stories of treatments that have gone badly wrong leaving people scarred and even in near death situations.
Coming to see Sarah as a qualified and recognised Doctor immediately gave me a sense of reassurance. I wasn’t leaving having botox in the hands of my hairdresser. What everyone needs to know about Sarah is that she is absolutely meticulous in her handling of the whole process from ensuring that the treatment is, infact, right for you through to actually carrying it out. I’ve heard of friends having Botox and being in and out within 20 minutes! I was with Sarah for an hour and she only allowed me to leave when she felt assured that I was happy and comfortable with my treatment. The results have been amazing and more so because they haven’t made a 44 year old woman try and look 22. Sarah has ensured that I look refreshed and healthy and glowing and I absolutely LOVE how that makes me feel.
I can’t recommend Sarah enough for her professionalism, skill in her art and in her gentle and reassuring manner.

“The effect on my skin has been truly amazing” – Insurance Specialist, St Helens, May 2013

I’m 39 years old, and I have had problems with ‘mature’ cystic acne since my early 30’s. Throughout this time I spent a small fortune on over the counter supposed remedies, none of which seemed to make a difference. I eventually ended up with my GP, who prescribed a contraceptive pill. This helped for a while, but also gave me terrible headaches, so I had to stop taking it. My skin really used to get me down – on particularly bad skin days I used to cover up as best I could with expensive thick gloopy foundation over primer, with concealer and powder foundation to boot, but even then I still felt very self-conscious about my appearance. When I came across a leaflet for BrightNewMe, and being at the end of my tether, I thought ‘What do I have to lose?’. I emailed in, received a prompt response from Sarah herself, which was very welcoming (and made me feel like I wasn’t the only ‘freak’ out there) and I booked in to see her.
I was with Sarah for an hour, and she was great. She took time to find out what I’d tried already, what my present products were, and to discuss her recommendations. She even pre-empted my own thoughts around the products I already had and we talked about other ways to use them to avoid wastage. After thinking it over, I booked in for treatment, and came back for a face peel (to get me started) and then a course of skincare from the prescription-only range Sarah recommended. The effect of the treatment (over a relatively short period of time) has been truly amazing, and I can’t begin to explain the difference my new look has made to me. The ‘Tips’ sheet Sarah prepared for me was great, along with the advice she gives me by telephone or at my follow-up appointments. I now have a consolidated regime, which is easy to manage, and keeps my skin looking great. If anyone wishes to talk to me about my experience feel free to pass on my details. [Incidentally, this is from Lisa, who kindly agreed to feature as a case study on our Prescription Skincare page]

“The results were lovely and natural” – Personal Trainer, Hale, Feb 2013

I was so impressed with my experience at Bright New Me! From start to finish my appointment for Botox was made easy. Sarah was knowledgeable, professional and calm. I was offered a before and after service with photos, which I’d never encountered elsewhere. Also I had no bruising at all which I’d experienced in the past. The results were lovely and natural – exactly what I’d wanted! I highly recommend Sarah Norman’s services, I’ll be returning soon!

“I would have no hesitation recommending her” – Wealth Manager, Alderley Edge, Dec 2012

I came to see Sarah for the first time in June 2012. I’ve had Botox previously with a number of different doctors in the Cheshire area but have never been completely satisfied with the results.
The last doctor I saw treated my forehead, eyes and frown but after two weeks I still had a lot of movement in my frown muscle. He agreed to give me a “top up” which made no difference at all. The second time I saw him he tried a different brand but nothing seemed to make a difference. He eventually told me I must be immune. I didn’t think this was the case as it seemed to work in other areas so I contacted Sarah to see if she could help me.
She explained that there are other reasons the treatment may not have worked and we had a detailed discussion on the phone. When I went for my consultation she took plenty of time to ask me questions and find out what look I wanted to achieve. She took some photographs which she also sent to me by email after the appointment. As I prefer the natural look, Dr Norman explained that she would achieve this by starting off with a modest dose which meant that I had to return for a “top up” after 2 weeks. Personally I would prefer this than too much in the first time. After a week my frown line had completely gone but I felt that I needed a top up on my forehead which she agreed to at no extra cost.
I have never been so happy with the results and would have no hesitation recommending her.

Arrange your FREE, no-obligation consultation…

If you are interested in our services and would like to know more, simply contact Helen or Audrey on 0161 928 2210 to arrange your free, no-obligation consultation with Sarah. Alternatively, email info@brightnewme.co.uk, and we’ll get back to you as soon as we can.