At BrightNewMe we take the matter of patient satisfaction very seriously, and have a detailed and thorough policy for dealing with any complaints which may arise.

Should you wish to receive a copy of our policy, which includes details of the steps to be taken when raising a complaint, please email Mark Hope (Director and Clinic co-owner) at mh@brightnewme.co.uk .

Should any patient wish to make a complaint to an external body, they should contact Save Face, or the General Medical Council.